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Frequently Asked Questions

You can contact customer service and we will help you check all the issues and guide you to place your order.

Yes, when you place an order, your charge is processed immediately. It may initially show as an authorization on your account, then, once approved, it will show on your order statement.

Depending on your shipping address. For orders within the US, after production time is completed, the order will take 3 to 7 business days to be delivered to your address. For international orders, it will take a little longer, about 7 – 15 business days.

If you provide us with the wrong address and the shipment has not been sent out please email us and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!.

If you receive a defective item, within 15 days of receipt, please send us a photo of the item along with your order number. If it is valid, we will resend you a replacement and free shipping.

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